Please see below some of our more frequently asked questions. If your question is not covered below, please feel free to contact us.

Will my GP be informed?

Contact with your GP will only take place with your informed consent. It is advisable that your GP is informed of any treatment in order to keep your records up to date.

Will my health insurance cover the cost of treatment?

Most health insurance companies will cover the cost of chiropractic treatment. Check with your provider for details of your individual policy.

The Guernsey Social Security Authority (GSSA) also covers a proportion of treatment cost. Please contact the GSSA on + 44 (0) 1481 732500 for further details.

Is treatment painful?

Treatment procedures are selected which specifically take your comfort into account – this is definitely not a case of "no pain no gain...!"

However, it is not uncommon to experience some transient stiffness following treatment.

Remedial massage can sometime be tender at the areas of focus but again, techniques are tailored to your preferences and requirements. Some treated areas may also experience slight discomfort a day or so after your first treatment.

Can I stop taking my painkillers?

Chiropractic & massage treatment can often reduce pain levels but it is important to note you should always consult your GP prior to stopping any course of medication.

What should I do after my treatment?

  • Try to relax
  • Drink plenty of water
  • Be aware of your posture
  • Try not to lift heavy objects
  • Keep warm

Is my injury suitable for an online consultation?

Most muscle, joint and movement problems are suitable for online consultations. If you are unsure if this service is appropriate for you - please call us at the clinic on 01481723724 or email and one of our team will be able to help.

How will I be able to have assessment and treatment without direct physical contact?

Recent research shows that online consultations are an extremely effective and viable treatment option and have been used for many years.


Initially, you will be asked a series of questions designed to diagnose your condition.

By the end of the questioning, we will already have a clear idea of your probable diagnosis. This will be confirmed by asking you to perform some movements.


Treatment is in the form of information about your condition, advice on positive lifestyle changes and the prescription of an exercise programme and effective self care strategies.

The exercise programme and any advice will be sent to you in an email following the session. You will be able to email the person in charge of your treatment at any stage if you have any queries following the session.

Is the Online connection secure?

Yes - the software we use allows you to communicate safely via encrypted audio and video. Notes will be taken in the usual way, but the session will not be recorded.

How much does an Online Treatment session cost?

We do not want cost to be a barrier to treatment and will be able to offer a service at a reduced cost to a limited number of people experiencing hardship at this time. Any free or reduced fee service will be at our discretion and based on individual circumstances.


Standard Treatment fee £45

Will my Private Medical Insurance cover the cost of this consultation?

Private Medical Insurers such as AXA PPP and WPA are covering online consultations, but please check your individual policy before treatment if you wish to make a claim.

How do I pay for my consultation?

After the consultation, you will be emailed an invoice which has the payment details on.

If you have Private Medical Insurance, please pay the fee to CMC and then send a copy of the receipt to claim back from your insurer.

I am keen to book an online consultation - what do I need to do?

You can call 723724 or email and one of our team will be able to help.


Once you have your appointment booked, you will receive a confirmation email with a link to click on for the Online Consultation. At the time of your appointment, please click on this link and the person in charge of your care will join you on the video call.


You will need to set up your laptop, phone or tablet so initially, you can chat about your case. To complete the examination and demonstrate any exercises you are given, you also need to ensure that you have a little space to move around in.


It is best to dress in comfortable clothes you can easily move in for example, if you have a knee problem, then it would be advisable to wear shorts.